Statement of Notifiable Matters

This statement contains important information about the credit reporting bodies to whom we may disclose your personal and credit information.

About us

Membo Finance Pty Ltd trading as ClearLoans (ClearLoans) is a credit provider offering personal loans secured by guarantee. We hold an Australian Credit Licence which authorises us to offer finance to you. We operate through Richmond Group Financial Services Pty Ltd (RGFS) who own and operate the ClearLoans website on our behalf. We have appointed RGFS as our credit representative to perform our obligations or exercise our rights in relation to loans we have entered into. This means RGFS is responsible for contracting on our behalf, administering the loans, and handling collections. We do not pay RGFS for these services.

What is personal information?

'Personal information’ means any details about you, from which your identity is apparent or can be uncovered. Common examples of personal information include your name, date of birth and home address.

What is credit information?

'Credit information’ is personal information that relates to credit that you have applied for or have been provided. Common examples of credit information are your identification details (your name, date of birth, gender, drivers licence number, and current and previous addresses), records of credit that you have applied for (including the name of the credit provider, the type of credit and the amount of credit), default information, or any information that has a bearing on your credit worthiness used to determine your eligibility for credit. It can also include your information where you are a guarantor of a loan.

Your information and credit reporting bodies

If you apply for credit or offer to act as a guarantor, we may disclose the personal and credit information that we collect from you to a credit reporting body and also collect personal and credit information about you from a credit reporting body. We use this information in order to determine your eligibility to obtain credit or to act as a guarantor, and we may also use it to create an unsuitability assessment or a rating regarding your suitability for credit. If you do not meet your credit-related payment obligations or if you commit a serious credit infringement, we may be entitled to disclose this to a credit reporting body.

Credit reporting bodies may disclose your personal and credit information in credit reports given to credit providers who may use it for the purpose of assessing your credit worthiness.

We deal with the following credit reporting bodies:

  • Equifax - www.equifax.com.au - 138 332

You can access these credit reporting bodies’ privacy policies from the links above to understand how your personal and credit information is managed by them. Our privacy policy can be found on our website, and explains how we manage your personal and credit information, how you can access or correct that information or complain about our management of it.

We may disclose your personal and credit information to entities located overseas in New Zealand, the United Kingdom or the USA.

Your rights

You have the right to:

  • request access to your personal and credit information that we hold;
  • request that we correct your personal and credit information;
  • make a complaint to us about any breach by us of the Privacy Act 1988 (Cth), our privacy policy or the Privacy (Credit Reporting) Code regarding our management of your personal and credit information. Information about this and how we deal with complaints can be found in our privacy policy;
  • request that the above credit reporting bodies do not use your credit information for the purpose of 'pre-screening.’ This is a process conducted by credit reporting bodies to enable a credit provider to determine whether you are eligible to receive credit offers from that credit provider; and
  • request that the above credit reporting bodies do not use or disclose your credit information, if you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud.

Questions

If there is anything you don't understand or if you have any questions about our services, please get in touch and we will be more than happy to help. You can contact us on the below details:

Membo Finance Pty Ltd Richmond Group Financial Services Pty Ltd

Credit Licence Number: 428415
ACN: 159 693 464
Address: 58 Gipps Street, Collingwood, VIC, 3066
Phone: 03 8566 7773
Email: complaints@clearloans.com.au

Credit Representative Number: 502379
ACN: 618 935 612
Address: 58 Gipps Street, Collingwood, VIC, 3066
Phone: 03 8566 7773
Email: complaints@clearloans.com.au

We are checking your information. Please be patient.