Responsible Lending

ClearLoans is the trading name of Membo Finance Pty Ltd (ACN 159 693 464 Australian Credit Licence Number 428415). Clearloans.com.au is owned by Richmond Group Financial Services Pty Ltd (ACN 618 935 612 Credit Representative Number 502379) a credit representative of Membo Finance Pty Ltd. Membo Finance Pty Ltd is a wholly-owned subsidiary of Richmond Group Financial Services Pty Ltd.

ClearLoans is proud to be a responsible lender. We work hard to make sure that all of our loans are clear, suitable, and most importantly affordable for you. It is not in our interests to offer you anything that you could not repay comfortably.

To make sure our loans are not unsuitable for you, we will assess your ability to meet your financial commitments, the reasons why you need a loan and your objectives. We won't offer you a loan if we think it's unsuitable for you.

We believe that our customers deserve the right to obtain credit. Even if you have been turned down by the banks due to a lower income or negative credit file information we still may be able to help.

We will help you stay informed by providing you with all of the information you need to make confident financial decisions. Our team is on hand to help you with any questions you may have along the way.

Australian Credit Licence

We are an authorised representative of Membo Finance Pty Ltd, who hold an Australian Credit Licence (no. 428415). The licence is granted to Membo Finance Pty Ltd by the Australian Securities and Investments Commission (ASIC), and means that they and us must comply at all times with the National Consumer Credit Protections Act 2009 (Cth).

We take our obligations seriously. Especially when it comes to lending responsibly.

Inquiries and Assessment

We will make reasonable inquiries and verify your financial situation before assessing whether you are eligible for a loan. We need to understand why you need a loan and your objectives. Providing we believe the loan is not unsuitable for you, these are some of the checks we will do:

  • Ask you the purpose of the loan
  • Verify your income and expenses
  • Review 90-180 days of your bank transaction history
  • Verify your identity
  • Check your credit file
  • Ask about your other credit commitments

We are Clear

Being crystal clear is important to us. We don't charge upfront fees, we try to speak in plain English and we make sure you understand what is happening every step of the way.

When things go wrong

If you have difficulty in making your repayments, let us know straightaway. We will do everything we can to help you resolve the problem. We will always treat you with respect and courtesy regardless of your financial situation.

We are checking your information. Please be patient.